For verification we only accept valid government-issued ID documents.
Valid documents include:
- Passport (front only)
- National identity card (front and back) (South African customers can also use their green ID book, select national ID card and take a picture of both sides of your ID book)
- Driver's Licence (front and back)
Other valid government-issued ID may be accepted if it has your full legal name, photo, date of birth, and issue and expiry dates all on the front of your ID.
What is an acceptable ID photo?
|Image requirements||Reasons for rejection|
|✓ Full colour original picture||✘ Image is black & white (or grayscale)
✘ Image is a scanned copy of an ID document
|✓ All details on ID are readable||✘ Image has a watermark
✘ Image is blurred
✘ Image has any other obfuscation
|✓ ID is well lit||✘ ID details are obscured by light glare or reflections (be careful with flash!)|
|✓ ID is in good shape||✘ ID is torn, badly damaged, or has holes|
|✓ ID is in upright position||✘ ID is rotated sideways or upside-down|
|✓ ID occupies most of the image||✘ Too much space around the ID|
|✓ Background is visible all around the ID by 1-2 cm (1/2"-1")||✘ ID edge is cropped (even if "just a little bit")