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VALR Help Center
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Please select your issue below
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Fiat Deposit/Withdrawal
2FA Reset, Cell phone or Email change
Account Blocked, Login or Device authorization issues
Onboarding (KYC or Sign up) related issue
Proof of Address Verification
Crypto Deposit/Withdrawal & Trading related issues
Corporate Onboarding
OTC Enquiry
VIP Transfer/Enquiry
VALR for Business
Competitions, Referral, Feature Request, API, Marketing, & Others
Feedback on Products & Services
Fraud / Whistleblowing / Unknown Activity
Transaction Review
Enable ZAR debt for spot margin trade
General Complaints
FAIS Complaints
Buy USDPC
Tax Residency & Self-Certification
Your email address
Have you used OTC desk before?
Which pairs are you interested in trading (e.g, BTC/USDT, USDT/ZAR, etc)
What would be your average order size in USD equivalent?
Please confirm your weekly estimated volume in USD equivalent.
Do you already have a VALR account?
If you do not yet have a VALR account, please first sign up at valr.com/signup
Please provide any additional information that you would like us to know.
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