Sometimes you may need to supply us with proof of payment for an EFT payment, this could be for a number of reasons such as if the incorrect reference was used when doing an EFT.
Important: we can only accept proof of payment sent directly from the bank to help@valr.com via email. Bank statements and screenshots from banking apps will not be accepted.
If you're not sure how to send us proof of payment, take a look at the instructions below for each of the major SA banks:
ABSA
- Log into internet banking
- Using the main menu, navigate to:
- Payments → View beneficiaries → Main if you added VALR as a beneficiary, or
- Payments → View once-off if you made a once off payment to VALR
- Select “VALR” from the drop down menu and click View
- Select the payment you want proof of payment for by clicking the check box next to it and click Resend
- On the next page, enter details as follows:
- Resend Notice of this Payment(s) to beneficiary? = <CHECKED>
- Send it to = Email
- E-mail Address = help@valr.com
- Recipient name = VALR - <YOUR_EMAIL_ADDRESS> (e.g. VALR - me@mydomain.com)
- Click Next
- Ensure the details displayed are correct and click Resend
FNB
- Log into internet banking
- Click on the Payments tab at the top of your screen
- On the left of the screen click on Payments History
- Again on the left of the screen, you can click on Send proof of payment
- Locate the necessary payment and Click on the Recipient Name
- Select email as method and use help@valr.com as the email address
Nedbank
- Log into internet banking
- Using the main menu, navigate to Payments → Beneficiary Payment History
- Select appropriate values from Beneficiary list and Beneficiary to display payments to VALR
- Recent payments to VALR will be displayed
- Click on send proof of payment to send this to us via email
Standard Bank
- Log into internet banking
- Click on the Transact tab
- Under history and documents, click on Proof of Payment
- Select you search method to find your payment and click on it
- Click on Proof of payment
- Click on Send (the paper plane on the top right of the screen)
- Click email and enter help@valr.com
- Click send
Capitec
- Log into internet banking
- Go to Payments menu
- Go to Payment History
- Select date range
- View payment search results
- Select payment to VALR
- Select I want to: Resend payment notification
- Send proof of payment to help@valr.com
Investec
- Log in to internet banking
- Click on Menu button (top right button)
- Under My Banking, click on Confirmation of payments
- Select your payment to VALR
- Under the To field add VALR
- Under Emal address add help@valr.com
- Click send
Tyme Bank
- Log in to internet banking
- Go to your Everyday Account transaction history
- Click on the VALR payment. The transaction details will open on a pop-up screen
- Select "Payment Notification"
- In the email bo, add help@valr.com and click "Continue"
- Click "Confirm & Send"