VALR has a security feature that allows you to block your account temporarily.
If you notice any suspicious activity, fall victim to a phishing scam, or willingly give your account details to someone, block your account immediately.
Steps to block your VALR account:
VALR App
- Log into your VALR app
- Select Menu/≡ on the top right corner and then select Block Account
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You will receive two onscreen confirmations. On both, choose to Block my account
- Your account will now be blocked
- Blocking your VALR account prevents access to your account. It stops any transactions that can take place on your accounts, such as fiat or crypto withdrawals.
VALR Website
- Visit https://www.valr.com/block
- Select whether you’ve received one of the two options: Yes, I have an OTP OR No, I don’t have an OTP
- Follow the onscreen prompts for the option you chose.
- We will send an authorisation email to your email address
- Go to your email inbox and select the Block my account tab
- Your account will now be blocked
That said, never share your account credentials with anyone, even if they claim to be from VALR!
Contact our support team at help@valr.com for further assistance if you'd like to unblock your account.