VALR has a security feature that allows you to block your account temporarily.
If you notice any suspicious activity, fall victim to a phishing scam, or willingly give your account details to someone, block your account immediately.
Steps to block your VALR account:
Via the App:
- Log into your VALR app
- Select Menu/≡ on the top right corner and then select Block Account
- You will receive two onscreen confirmations. On both, choose to Block my account
- Your account will now be blocked
- Blocking your VALR account prevents access to your account. It stops any transactions that can take place on your accounts, such as fiat or crypto withdrawals.
That said, never share your account credentials with anyone, even if they claim to be from VALR!
Via the Website:
- Visit https://www.valr.com/block
- Select whether you’ve received one of the two options: Yes, I have an OTP OR No, I don’t have an OTP
- Follow the onscreen prompts for the option you chose.
- We will send an authorisation email to your email address
- Go to your email inbox and select the Block my account tab
- Your account will now be blocked
Contact our support team at help@valr.com for further assistance if you'd like to unblock your account.